Everything we offer, in one place

Common questions

• Which product should we start with?

  Most businesses start with a Fixed contract for budget certainty (typical SME spend £5k to £25k, mid-market £25k to £250k) and add Purely Insights free of charge for visibility. Flex is the right second product once consumption crosses ~1 GWh per year (~£250k+ annual spend). Green Energy can layer onto Fixed or Flex at any time and is increasingly required for SECR and ESOS reporting. Demand Flexibility is a separate revenue product that only makes sense if you have controllable load (HVAC, refrigeration, BESS (battery energy storage system), batch processes) above 10 kW per asset.

• Can we use more than one product at the same time?

  Yes, almost everyone does. The most common combination is Fixed (60 to 80 percent of forecast volume) plus Flex (the remaining 20 to 40 percent), with Green REGO and GOO certificates layered across both, and Insights tracking consumption across the whole portfolio. Sites with controllable load can stack Demand Flexibility revenue on top of any of the above. Insights is included free regardless of which other products you use.

• How is the price quoted?

  Every Purely Energy quote breaks the unit price into its four components: wholesale energy, non-commodity costs, the supplier margin, and the Purely margin. You see all four before you sign. Nothing is rolled into a single all-in p/kWh number.

• What is the difference between the products and the wider services?

  The five products (Fixed, Flex, Green, Insights, Demand Flexibility) are what you can buy as standalone contracts. The wider services (contract support, MOP/MAM/DC metering, NCC forecasting, carbon compliance, demand-side flexibility trading) wrap around the products and address obligations and opportunities the supply contract alone does not cover. Most mid-market and I&C customers use at least one product and at least one wider service.

• Do we have to use Purely Energy as the broker for the supply contract?

  For Fixed, Flex, Green, Insights, and contract support, yes. For Carbon Compliance, NCC forecasting, MOP/MAM/DC services, and demand-side flexibility trading, no. Those are happy to be delivered standalone if you want to keep an existing broker on the supply side.

• How do live UK ETS and EU ETS prices link in?

  Live UKA settlement is at /tools/carbon/uk-ets, live EUA at /tools/carbon/eu-ets. Both are in the same data feed we trade against when we execute allowance purchases for ETS-regulated installations. Voluntary retirement for Scope 1 net-zero claims runs through the same workflow under /services/carbon-compliance.

• What sizes of business do you work with?

  Single-site SME (a few thousand kWh per year, £5k to £25k annual spend) through mid-market multi-site (100k kWh to 1 GWh, £25k to £250k spend) to I&C portfolios above 50 GWh (£10M+ spend). The supplier panel and quote turnaround scale with your size. SME quotes are typically same-day, mid-market and I&C inside 48 hours.

• Which sectors do you have named case studies in?

  Manufacturing (Typocolor, £22,668 saved on £37k gas spend), multi-site food production (Good Taste Bakery, £67,625 annual saving), schools (Watford Grammar School for Boys), care (One Home Care, Grand-y Care), hospitality (The Seiners Arms, La Turka, The Gate Inn Tansley), property and leisure (Bradley Hall Golf Club), aesthetics (Allure Aesthetics), restaurants (Alchemilla), and education early years (Mitton Manor, Bosvena, St Marks). Browse the full set at /case-studies.